Refund + Cancellation Policy
Effective as of April 01, 2016
Payments for all design projects are made to us in increments as a courtesy to the Client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by ChrystalFaith, Ltd. and, if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Logo and Print
We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided, were incorrect/inaccurate, or if you supply the wrong files to your printer.
Client understands, acknowledges, and agrees that ChrystalFaith, Ltd. has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Client web sites may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (4) months, and in some cases longer, after commencement of plan to list and/or update Client’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason.
ChrystalFaith, Ltd. is not responsible for changes made to Client’s web site by other parties that adversely affect the search engine or directory rankings of Client’s web site.
Monthly Maintenance Plans
Client is responsible for providing all text (in digital format) and images/photos when adding new text and/or content to a page. Unused hours will rollover to the following month for a total of 4 hours (Silver) or 10 hours (Gold) to be used within the next month. No refunds are provided for unused hours.
Maintenance costs paid to ChrystalFaith, Ltd. are non-refundable. No refunds are provided under any circumstances. An administrative fee of $25 will be charged for any late payments or declined credit card charges. An administrative fee of $30 will be charged for returned checks. You may cancel and renew at any time via your account page on our site. ChrystalFaith, Ltd. may terminate this agreement at anytime with written notice to the client.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done.
Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
You agree to indemnify, defend and hold harmless ChrystalFaith, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including, but not limited to, reasonable attorney’s fees) relating to or arising out of any claim, judgment, or adjudication against ChrystalFaith, Ltd. related to or arising from (a) any photographs, illustrations, graphics, audio clips, video clips, text, data or any other information, content, display, or material (whether written, graphic, sound, or otherwise) provided by Client to ChrystalFaith, Ltd. (the “Customer Content”), or (b) a claim that ChrystalFaith, Ltd.’s use of the Client Content infringes the intellectual property rights of a third party. To qualify for such defense and payment, ChrystalFaith, Ltd. must: (i) give Client prompt written notice of a claim; and (ii) allow Client to control, and fully cooperate with Client in, the defense and all related negotiations.
CHRYSTALFAITH, LTD. DOES NOT WARRANT THAT SEO SERVICES WILL MEET THE CLIENT’S EXPECTATIONS OR REQUIREMENTS. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE IS WITH CLIENT. EXCEPT AS OTHERWISE SPECIFIED IN THIS AGREEMENT, CHRYSTALFAITH, LTD. PROVIDES ITS SERVICES “AS IS” AND WITHOUT WARRANTY OF ANY KIND. THE PARTIES AGREE THAT (A) THE LIMITED WARRANTIES SET FORTH IN THIS SECTION ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY EACH PARTY, AND (B) EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THIS AGREEMENT, PERFORMANCE OR INABILITY TO PERFORM UNDER THIS AGREEMENT, THE CONTENT, AND EACH PARTY’S COMPUTING AND DISTRIBUTION SYSTEM. IF ANY PROVISION OF THIS AGREEMENT SHALL BE UNLAWFUL, VOID, OR FOR ANY REASON UNENFORCEABLE, THEN THAT PROVISION SHALL BE DEEMED SEVERABLE FROM THIS AGREEMENT AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY REMAINING PROVISIONS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHRYSTALFAITH, LTD. AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, WHETHER OR NOT FORESEEABLE OR ALLEGED TO BE BASED ON BREACH OF WARRANTY, CONTRACT, NEGLIGENCE OR STRICT LIABILITY, ARISING UNDER THIS AGREEMENT, LOSS OF DATA, OR ANY PERFORMANCE UNDER THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THERE SHALL BE NO REFUNDS. CHRYSTALFAITH, LTD. MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO ANY THIRD PARTY PRODUCTS, THIRD PARTY CONTENT OR ANY SOFTWARE, EQUIPMENT, OR HARDWARE OBTAINED FROM THIRD PARTIES.
The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.
Neither party will be liable for, or will be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond such Party’s reasonable control and that such Party is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, the affected Party will give prompt written notice to the other Party and will use commercially reasonable efforts to minimize the impact of the event.
By signing contracts for our services, you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.